Welcome to Petaletta. We appreciate your trust in us and are committed to ensuring every order is delivered safely and efficiently. Please review our shipping policy below for important information regarding order fulfillment and delivery.

Processing Time

Once your order has been successfully placed and payment has been verified, it will enter our fulfillment process.

• Processing Time: 1–3 Business Days
• Orders are prepared Monday through Friday.
• Orders are not processed on weekends or U.S. public holidays.
• Processing may require additional time during peak shopping seasons or promotional campaigns.

Shipping Rates

Shipping Method	Order Value	Shipping Fee
Standard Shipping	$0.00 – $49.99	$10.00
Free Standard Shipping	$50.00+	FREE
Expedited Shipping	$0.00 – $99.99	$18.00
Free Expedited Shipping	$100.00+	FREE

Delivery Time

Estimated delivery begins after your order has been shipped.

United States

• Standard Shipping: 5–10 Business Days
• Expedited Shipping: 3–7 Business Days

International Orders

• Estimated Delivery: 7–15 Business Days

Please note that shipping estimates are provided for reference only and may vary depending on carrier performance, customs processing, weather conditions, or other unforeseen circumstances.

Shipment Confirmation

Once your order leaves our warehouse, you'll receive a shipping confirmation email containing your tracking information.

Tracking updates generally become available within 24–48 hours after the package has been scanned by the shipping carrier.

Shipping Limitations

To ensure accurate delivery, please be aware of the following:

• We do not ship to APO, FPO, or DPO military addresses.
• Orders cannot be redirected or modified after processing has begun.
• Customers are responsible for entering the correct shipping address during checkout.
• Petaletta cannot be held responsible for packages delayed or returned due to incorrect address information.

Delivery Issues

If your package is delayed, arrives damaged, or cannot be located, please contact our support team promptly.

To assist with your request, please provide:

• Order Number
• Photos of the damaged item(s) (if applicable)
• Photos of the shipping box and shipping label

We'll work directly with the shipping carrier to investigate the issue and provide an appropriate resolution.

Customs & Duties

International shipments may be subject to customs duties, VAT, import taxes, or other government fees.

These charges are determined by the destination country's customs authority and are the responsibility of the recipient.

Business Address

The address listed below is used for business correspondence only and is not a return facility.

Please contact Customer Support before returning any merchandise to receive return authorization and the correct return address.

Contact Information

Petaletta

Email:
service@petaletta.com

Business Address:
6725 Mahi Ln, Unit 3A
Myrtle Beach, SC 29572
United States

Business Address Only – Not a Return Address

For any shipping-related questions, please email service@petaletta.com. Our support team typically responds within 24–48 business hours and is always happy to assist you.